Most of our products are manufactured by Carolina Morning™ and our returns policy is the same as theirs.
If for any reason you would like to return your product for a better fit, alternative product, or full refund, you have 21 days from purchase date to do so. The exception to this is the Kapok/Wool Futon which cannot be returned due to Federal Bedding Laws.
Please call us first (1-828-423-0952) so we can help you decide what your best options are. We offer this service with no processing fee. The only risk to the customer is that you will not be refunded the freight charges and you will need to pay for shipping of any products back to us.
If you wish to replace the returned product with something else, you will also need to pay the shipping costs of that.
1) Item (s) must be in new condition.
2) Item (s) must be returned within 21 days of receipt.
Directions for Returns:
1) Secure product in a box and include a copy of your invoice and the reason for the return. State whether you would like an exchange or refund. Be sure to include a credit card number, if needed.
2) Address box to Carolina Morning Designs, Returns Dept., 8110 Highway 80 South, Burnsville, NC 28714.
3) We will promptly either send a check or refund you credit card, depending on what you would like. Everything that we offer is guaranteed against defects. We will replace or repair a defective product at any time. Contact us in this case.